cabaji Frequently Asked Questions

Creating a cabaji account takes less than two minutes — visit the cabaji Login page, click "Register", and fill in your mobile number or email address, a secure password, and your date of birth. You must be 21 years or older to register. Once your details are submitted, a one-time verification code is sent to your mobile number to confirm your identity and activate the account.

cabaji requires a government-issued photo ID for KYC verification — an NID (National Identity Card), passport, or driving licence is accepted. You will also need to provide proof that the payment method you use belongs to you (for example, a screenshot of your bKash or Nagad account showing your registered name). KYC documents can be uploaded directly from the account verification section of your profile dashboard.

KYC review at cabaji is typically completed within 24 hours of document submission during Bangladesh Standard Time (BST, UTC+6) business hours. In busy periods or if additional information is needed, it may take up to 48 hours. You will receive a notification once your account is fully verified. Playing and depositing are available before KYC is complete, but withdrawal requests require a verified account.

On the cabaji Login page, click "Forgot Password" and enter your registered mobile number or email address. A password reset link or OTP will be sent to you. Follow the link to set a new password. If you no longer have access to your registered contact details, email [email protected] with your account username and a copy of your ID so our team can verify your identity and restore access manually.

No — cabaji strictly enforces a one-account-per-player policy. Registering multiple accounts is a violation of our Terms and Conditions and will result in the closure of all associated accounts and the forfeiture of any pending bonuses. If you accidentally created a duplicate account, contact [email protected] immediately to merge or close it before it affects your standing.

To permanently close your cabaji account, email [email protected] from your registered email address with the subject line "Account Closure Request". Any remaining balance will be processed for withdrawal to your registered payment method before the account is closed. If you are requesting closure for responsible gaming reasons, please mention this — our team will prioritise the request and also walk you through self-exclusion options.

To deposit via bKash on cabaji, log in to your account and go to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the bKash Send Money transaction to the cabaji merchant number shown. Once the transaction is confirmed on the bKash app, your cabaji account balance is updated — typically within a few minutes.

bKash deposits on cabaji are processed in real time — your account balance is credited within 1 to 5 minutes of a successful bKash transaction in the vast majority of cases. If your balance has not updated after 10 minutes, check that the transaction reference number is correct and contact [email protected] with the bKash transaction ID so our team can investigate and credit your account manually if needed.

The minimum deposit on cabaji is ৳200 BDT across all supported payment methods, including bKash, Nagad, Rocket, and Upay. Some payment channels may have their own lower limits enforced by the provider, but cabaji will not process a deposit below ৳200. There is no upper limit set by cabaji itself, though individual payment providers may apply their own daily transaction caps.

The minimum withdrawal on cabaji is ৳500 BDT. Withdrawal requests below this threshold will not be processed. To submit a withdrawal, your account must be fully KYC-verified and the withdrawal method must match the payment method used for your most recent deposit. This policy is in place to prevent fraud and ensure funds reach the correct account holder.

cabaji processes withdrawal requests within 1 to 24 hours during BST business hours, depending on the payment method and daily request volume. Nagad and Rocket withdrawals are typically the fastest, often completing within 1 to 3 hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or other local banks may take up to 24 hours. If your withdrawal has not arrived within 24 hours, contact [email protected] with your transaction reference.

cabaji does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges as per their own fee schedules. cabaji has no control over third-party provider fees. We recommend checking your provider's current rates before initiating a transaction so there are no surprises on your statement.

Yes — cabaji offers pre-match and in-play betting on BPL (Bangladesh Premier League) cricket matches, as well as major international tournaments including the T20 World Cup, IPL, and bilateral series featuring the Bangladesh Tigers. Markets available include match winner, top batsman, total runs, over/under, and live ball-by-ball betting. BPL matches are among the highest-traffic events on the cabaji sports betting section throughout the season.

All slot games available on cabaji are supplied by established third-party game studios — including Pragmatic Play, NetEnt, and Microgaming — whose titles are independently tested for fairness using certified Random Number Generator (RNG) technology. Each game's RTP (Return to Player) percentage is displayed in the game information panel. cabaji does not modify game mechanics; the outcomes you see are determined entirely by the original provider's certified RNG.

Yes — cabaji is fully optimised for mobile play and works on all modern Android and iOS smartphones without requiring a separate app download. Open the cabaji website in your mobile browser (Chrome, Safari, or any standard browser), log in, and the full game library, sports betting section, and account management tools are immediately accessible. The mobile experience is designed specifically for Bangladeshi players using phones as their primary device.

cabaji's live casino section is powered by leading providers including Evolution Gaming and Ezugi, offering live dealer baccarat, roulette, blackjack, andar bahar, teen patti, and game show titles such as Lightning Roulette and Crazy Time. Live tables operate around the clock and are streamed in HD. Minimum and maximum stake limits vary by table, so players at every budget level can find a seat that suits them.

RTP stands for Return to Player — it is the percentage of all wagered money a slot or casino game is statistically expected to pay back to players over a very large number of rounds. For example, a game with 96% RTP will theoretically return ৳96 for every ৳100 wagered over millions of spins. RTP is a long-term statistical average, not a guarantee of what you will win in any single session. Higher RTP games give you better theoretical value over time.

cabaji offers a welcome bonus on your first deposit — the current offer matches a percentage of your initial deposit up to a specified maximum amount in BDT. The exact terms, including the match percentage and cap, are displayed on the Promotions page at the time of your first deposit. Welcome bonuses are subject to wagering requirements before any derived winnings can be withdrawn, so reading the full bonus terms before claiming is strongly advised.

A wagering requirement is the number of times you must bet your bonus amount before the resulting winnings become eligible for withdrawal. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you need to place ৳20,000 in total bets before withdrawing. Not all games contribute equally — slots typically count 100%, while live casino games and sports bets may contribute a lower percentage. Always check the specific contribution rates in the bonus terms on cabaji.

Yes — cabaji periodically awards free spins on selected slot titles as part of welcome packages, seasonal promotions (such as Eid or Pohela Boishakh specials), and loyalty rewards. Free spins are credited to your account automatically when a qualifying condition is met, such as making a deposit above a specified threshold. Winnings from free spins are subject to wagering requirements, which are clearly stated in each individual promotion's terms.

cabaji rewards regular players through an ongoing loyalty programme where consistent play earns points redeemable for bonus credits, free spins, or cashback. Players who reach higher activity tiers unlock additional perks including faster withdrawal processing, dedicated account management, and exclusive promotional offers. Full details of the current loyalty tiers and earning rates are available in the Promotions section of your cabaji account dashboard.

cabaji is a safe and reliable platform that uses industry-standard SSL encryption to protect all data transmissions between your device and our servers. Player funds are held separately from operational accounts. All games supplied to cabaji are sourced from certified third-party providers using audited RNG technology. We also enforce strict KYC verification and anti-fraud monitoring to keep the platform secure for every player on our Bangladesh-facing site.

The minimum age to register and play on cabaji is 21 years old. This requirement applies to all players without exception, regardless of the game type — whether sports betting, slots, live casino, or any other product on the platform. cabaji verifies player age during the KYC process, and any account found to belong to a person under 21 will be closed immediately with all funds returned to the originating payment method.

Deposit limits and self-exclusion requests can both be managed through your cabaji account dashboard under the Responsible Gaming section. Lowering a deposit limit takes effect immediately. Self-exclusion — which blocks your account for a minimum of six months up to a permanent lifetime ban — can be requested by emailing [email protected] with the subject "Self-Exclusion Request" from your registered email address. Our team acts on all self-exclusion requests within one business hour during BST operating hours.

If you feel that gambling is no longer fun and is affecting your finances, relationships, or mental health, take action right away — use cabaji's self-exclusion or time-out feature from your account dashboard, or email [email protected] to have your account suspended immediately. We also strongly encourage speaking to a trusted friend, family member, or a professional counselling service available in Dhaka, Chittagong, Sylhet, and other cities across Bangladesh. You are not alone, and cabaji's support team will treat your situation with complete confidentiality and care.