cabaji Privacy Policy

1.Introduction

This Privacy Policy ("Policy") describes how cabaji ("we", "us", "our") collects, processes, stores, shares, and protects personal information relating to registered players and visitors to the cabaji platform at https://cabaji.vip ("the Platform").

cabaji is committed to handling your personal data with care, transparency, and respect. This Policy is written in plain English so that every player — regardless of technical background — can understand exactly how their information is used. If you have any questions about this Policy, you are welcome to contact our support team at [email protected].

By registering a cabaji account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and may request account closure in accordance with our Terms & Conditions.

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2.What Personal Data We Collect

cabaji collects personal data in two main ways: information that you provide directly to us, and information that is automatically collected when you use the Platform.

2.1 Information You Provide Directly

• Registration data: Full name, date of birth, gender, residential address (including city — for example Dhaka, Chittagong, Sylhet, Khulna, or other locations in Bangladesh), email address, and phone number.
• Identity verification (KYC) documents: Copies of your National Identity Card (NID), passport, or other government-issued identification submitted as part of the Know Your Customer process.
• Payment information: Mobile wallet account numbers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, etc.), and card details (Visa, Mastercard) as required to process deposits and withdrawals. Full payment card numbers are never stored on cabaji servers; card processing is handled by PCI-DSS-compliant third-party payment processors.
• Support communications: Records of any messages, emails, or chat conversations you send to the cabaji support team, including the content of your queries and our responses.
• Responsible gaming preferences: Self-imposed deposit limits, session time alerts, and self-exclusion requests made through your account dashboard or via the support team.

2.2 Information Collected Automatically

• Device and browser data: IP address, device type, operating system version, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, time spent on each page, game sessions initiated, betting history, bonus interactions, search queries entered within the Platform, and clickstream data showing how you navigate the site.
• Session data: Login timestamps, session duration, and logout events, which are used to detect suspicious activity and protect your account from unauthorised access.
• Cookie data: Information stored in cookies and similar technologies as described in Section 7 of this Policy.

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3.How We Use Your Personal Data

cabaji uses the personal data we collect for the following specific purposes:

cabaji will not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent.

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4.How We Share Your Personal Data

4.1 Third-Party Service Providers. cabaji works with a limited number of carefully selected third-party service providers who process personal data on our behalf. These providers are bound by data processing agreements and are permitted to use your data only for the specific purposes for which they have been engaged. Categories of third-party processors include:

• Payment processors and mobile wallet operators (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and banking partners) — to execute deposit and withdrawal transactions.
• Identity verification and KYC service providers — to confirm player age and identity in compliance with responsible gaming requirements.
• Game software providers (such as Evolution Gaming, Ezugi, Pragmatic Play, Spribe, and NetEnt) — who may receive anonymised session data to power the games you play. These providers do not receive your full personal profile.
• Cloud hosting and infrastructure providers — who store Platform data in secured, access-controlled server environments.
• Customer support platform providers — who facilitate live chat and email support ticket management.

4.2 Legal Disclosures. cabaji may disclose your personal data to law enforcement agencies, courts, or other government authorities where we are required to do so by law, court order, or in response to a lawful request from a competent authority. We will notify you of such disclosures where we are legally permitted to do so.

4.3 Business Transfers. In the event that cabaji undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any changes to the applicable privacy terms with reasonable advance notice.

4.4 No Sale of Data. cabaji does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own commercial or marketing purposes. This commitment applies regardless of the commercial value of the data in question.

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5.Data Retention

5.1 Retention During Account Activity. cabaji retains your personal data for as long as your account remains active and for a reasonable period thereafter to allow for the resolution of any outstanding disputes, the processing of final withdrawals, or the completion of any ongoing regulatory review.

5.2 Post-Closure Retention. Following the closure of your cabaji account — whether at your request or initiated by cabaji — we retain certain categories of personal data for a minimum period as required by applicable law. Transaction records, KYC documentation, and account activity logs are typically retained for a period of five (5) years following account closure to satisfy anti-money laundering record-keeping obligations.

5.3 Marketing Data. Where you have consented to receiving marketing communications from cabaji, we retain your marketing preferences and contact details until you withdraw consent. Following withdrawal of consent, your details are removed from active marketing lists within fourteen (14) days, though they may be retained in suppression lists to ensure we honour your opt-out preference in future.

5.4 Deletion Requests. You may request the deletion of personal data that cabaji is not legally required to retain by contacting [email protected]. Deletion requests are assessed on a case-by-case basis against our retention obligations and will be fulfilled within thirty (30) days where no legal barrier to deletion exists.

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6.Your Privacy Rights

As a cabaji player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered account email address and a description of your request.

• Right of Access: You have the right to request a copy of the personal data that cabaji holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to Erasure: Subject to our legal retention obligations, you may request the deletion of your personal data. We will fulfil deletion requests promptly where no legal barrier applies.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while the accuracy of the data is under dispute.
• Right to Data Portability: You may request that we provide you with a copy of your personal data in a structured, commonly used, machine-readable format, where technically feasible.
• Right to Withdraw Consent: Where cabaji processes your data on the basis of consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place prior to withdrawal.
• Right to Object: You have the right to object to processing based on legitimate interest, including profiling for direct marketing purposes. Where you raise a valid objection, cabaji will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.

All rights requests are acknowledged within five (5) business days and resolved within thirty (30) days. If your request is particularly complex or you have submitted multiple requests simultaneously, we may require an additional thirty (30) days and will notify you accordingly.

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7.Cookies & Tracking Technologies

7.1 What Cookies We Use. cabaji uses the following categories of cookies on the Platform:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your cabaji account during a browsing session. These cookies cannot be disabled without impairing Platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings, display preferences, and responsible gaming limits you have set. These improve your experience without tracking you across external sites.
• Analytics cookies: Used to collect anonymous, aggregated data about how players navigate the Platform. This helps cabaji identify popular game categories, detect navigation friction points, and improve overall platform performance. Analytics data is not linked to any individual player profile.

7.2 What We Do Not Use. cabaji does not deploy third-party advertising cookies, behavioural retargeting pixels, social media tracking scripts, or any other technology designed to follow you across websites outside the cabaji Platform.

7.3 Managing Cookies. You can manage or disable cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use core Platform features. Instructions for managing cookies are available in the help documentation for all major browsers.

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8.Security Measures

cabaji employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the cabaji Platform.
• Encrypted storage of sensitive personal data, including KYC documents and payment details, on access-controlled servers.
• Two-factor authentication (2FA) options available to all registered players to strengthen account access security.
• Regular internal security reviews and access audits to ensure that only authorised cabaji staff can access player data, and only to the extent necessary for their role.
• Automated monitoring systems to detect unusual login activity and flag potential account takeover attempts in real time.

While cabaji takes the security of your personal data very seriously, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, cabaji will notify affected players promptly in accordance with applicable notification obligations.

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9.Children & Minors

The cabaji Platform is strictly for adults aged 21 years and above. cabaji does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from an individual under this age limit, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered a cabaji account, please contact us immediately at [email protected].

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10.Changes to This Privacy Policy

cabaji reserves the right to update this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page. Where changes are material — meaning they significantly affect how we collect or use your personal data — cabaji will notify registered players via a platform notification or email to the registered address on file at least seven (7) days before the changes take effect.

Your continued use of the cabaji Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the updated Policy, you should cease using the Platform and contact our support team to request account closure.

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11.Contact & Data Queries

For any privacy-related queries, data access requests, deletion requests, or concerns about how cabaji handles your personal information, please contact our dedicated support team. We aim to respond to all privacy queries within five (5) business days during Bangladesh Standard Time (BST, UTC+6) business hours.

Contact email (plain text — not a clickable link): [email protected]